Answers to all your questions at al99

Yes, the name you provide when registering at al99 must exactly match the name registered on your bKash, Nagad, Rocket, or Upay wallet. This is a basic requirement for fraud prevention and financial security. If the names do not match, your withdrawal request may be blocked. So make sure you enter the correct name right from the start of registration.

KYC verification is usually requested the first time you make a withdrawal, or when transactions exceed a certain amount. It may also be triggered if unusual activity is detected on your account. The sooner you submit your documents for an active account, the fewer delays you will face in future transactions.

Deposits and gameplay may continue for a period of time, but withdrawals may be put on hold until verification is complete. al99 uses the KYC process to ensure safe and responsible gaming. Completing verification promptly means you can enjoy all account features without interruption.

If verification is rejected, you will usually be told the reason — such as a blurry image, or a mismatch in name or date of birth. Resubmit your documents with the correct information. If the issue is not resolved, contact our 24/7 live chat or email ([email protected]) — the support team can assist you in English.

After opening your first account at al99, a 100% bonus is given on your first deposit, up to a maximum of ৳10,000. Example: if you deposit ৳1,000, an additional ৳1,000 is added as a bonus, making your total balance ৳2,000. You generally need to activate the offer just before or right after your first deposit — ask on live chat.

Wagering means the amount you need to bet in order to make bonus funds withdrawable. At al99, this is 25 times the bonus amount only — not the deposit. Example: ৳1,000 bonus × 25 = you need to place a total of ৳25,000 in bets. Once this target is met, winnings from the bonus can be withdrawn.

Yes, every bonus has a set time limit. If wagering is not completed within that period, the bonus and any winnings earned from it will be cancelled. So once you accept a bonus, stay active within the timeframe. Contact the support team for details on specific expiry periods.

No. The welcome bonus is available only once per player — you get one chance at the time of your first deposit. Attempting to claim the bonus by creating multiple accounts puts all accounts at risk of cancellation. Playing with one honest account also makes you eligible for VIP benefits in the long run.

If you want to cancel an active bonus, contact the support team. Once the bonus is cancelled, the bonus funds and all winnings earned from it will be removed — only your original deposited amount may remain (subject to conditions). Make sure you fully understand the situation via live chat before making a decision.

To withdraw funds from al99, you must have at least ৳800 in your balance. Withdrawal requests below this amount will not be accepted. By comparison, the minimum deposit limit is ৳300 — via any supported payment method.

The withdrawal process at al99 is usually completed within 1 hour. bKash, Nagad, Rocket, and Upay — funds arrive at the same speed across all methods. If your account verification is complete and your transaction details are correct, the chance of additional delays is low.

No, withdrawals can only be made to a wallet that is registered in your own name and was used for deposits. Withdrawal requests to third-party wallets are not accepted. This is an important al99 policy to ensure the security of your funds.

Yes, but only after the conditions are met. Winnings earned from a bonus become withdrawable only after completing 25 times wagering on the bonus amount. Your original deposited funds can generally be withdrawn at any time (conditions apply if a bonus is active). Contact support for specific situations.

The most played cricket betting markets at al99 are match winner, top batter, top bowler, total runs (over/under), and wicket markets. Ball-by-ball betting is also very popular in T20 format. For example, in a Bangladesh vs India match, markets like "how many runs in the first over" are also available.

Yes, al99 supports live in-play betting. Odds change in real time while the match is in progress, and you can make decisions and place bets at that moment. Live betting requires quick decisions, so keep your mobile connection active and make sure your balance is ready.

If a match is cancelled due to rain or another reason, bets are generally refunded (voided). However, if enough overs have been completed for the market to be fully settled, the result may be considered valid. Specific rules can be found in al99's terms and conditions.

An accumulator bet (acca or parlay) is when you combine bets from multiple matches into one. If every selection is correct, the odds multiply and the final payout increases. If even one is wrong, the entire bet is lost. For example: if you make three correct predictions across three matches, you can get a much larger return than from a single bet.

For major tournaments including BPL and IPL, al99 generally offers additional markets — series winner, highest run-scorer, leading wicket-taker, and more. During these periods, there are more betting options and odds are competitive. Check al99's sports section for up-to-date markets.