al99 Privacy Policy

Section 1

Introduction & Scope

al99 is a trusted online gaming and sports betting platform operated for Bangladeshi players. We place the highest importance on our users' privacy and are committed to protecting their personal information.

This privacy policy ("Policy") applies to the al99 website and all related services. It describes what information al99 collects, how that information is used, who it may be shared with, and what rights you have.

By using al99's services you are agreeing to the terms of this privacy policy. If you do not agree with any term of this policy, please refrain from using our platform and contact our support team with any questions.

Section 2

Information We Collect

al99 collects various types of information to provide its services. This information comes from two main sources: what you provide directly and what our systems collect automatically.

2.1 Information You Provide Directly

During account registration and use of our services, you provide the following information:

• Full name and date of birth (for age verification)
• Mobile number and email address (if applicable)
• Payment-related information: bKash, Nagad, Rocket, or Upay account numbers
• National ID card or passport details for identity verification
• Information provided when contacting our support team

2.2 Automatically Collected Information

When you visit or use the al99 platform, our systems automatically collect certain technical information:

• IP address and device identification information
• Browser type, operating system, and screen resolution
• Time and duration of access to the platform
• Pages visited, links clicked, and navigation patterns
• Information obtained from cookies and similar tracking technologies
• Gaming history, betting records, and transaction history

2.3 Information Received from Third Parties

In some cases we may receive information from legitimate sources — for example, payment providers (bKash, Nagad, Rocket, Upay) share relevant information for payment verification. This information is used solely to complete transactions and prevent fraud.

Section 3

Purpose of Using Information

al99 uses collected information for specific and lawful purposes. We never use your information for any purpose not stated in this policy.

Section 4

Cookies & Tracking Technologies

al99 uses cookies and similar tracking technologies to operate the website effectively. Cookies are small data files stored on your device that help the website recognize you.

4.1 Types of Cookies

• Essential cookies: Required for the platform's core functionality, such as maintaining login sessions and ensuring security.
• Functionality cookies: Used to remember your preferences and settings, such as language preference.
• Analytical cookies: Collect statistics to understand platform usage and improve services.
• Session cookies: Deleted automatically when you close your browser; store temporary session information.

4.2 Cookie Controls

You can manage cookies through your browser settings. Keep in mind that disabling essential cookies may limit some key functionality of the al99 platform. Cookies must remain active for most core services, including account login.

Section 5

Information Sharing & Disclosure

al99 never sells, rents, or provides your personal information to third parties for commercial purposes. However, information may be shared in the limited circumstances described below:

5.1 Service Partners

al99 works with trusted third parties for payment processing, identity verification, and technical services. These partners receive only the information needed for their specific tasks and are bound by strict confidentiality agreements.

5.2 Legal Reasons

We may be legally required to disclose information in the following situations:

• When required by a court order or legal process
• In response to a lawful request from a government or regulatory authority
• To assist in investigations into financial crime, fraud, or money laundering
• To protect the legal rights of al99 or other users

5.3 Business Transfers

If al99 undergoes a business restructure or change of ownership, user information may be transferred. In such cases we will notify you in advance, and the new controller will be required to follow this privacy policy.

Section 6

Data Protection Measures

al99 follows industry-standard security technologies and practices to keep your information safe. Our security framework is structured across the following layers:

• SSL Encryption: All data transmission between your browser and our servers is protected by SSL (Secure Socket Layer) encryption.
• Database Encryption: Stored sensitive information, such as passwords and financial data, is secured using strong encryption technology.
• Access Controls: Only authorized al99 staff can view limited user information on a need-to-know basis.
• Security Monitoring: Our systems are continuously monitored to detect potential threats and unusual activity.
• Two-Factor Verification: An additional verification layer is used to prevent unauthorized access to accounts.
• Regular Security Reviews: Our systems undergo regular security testing to identify vulnerabilities.

While al99 is committed to maintaining the highest level of security, no data transmission over the internet is 100% secure. In the event of a data breach, we will notify affected users promptly in accordance with applicable law.

Section 7

Data Retention Period

al99 retains your information only for as long as necessary. The retention period depends on the type of information and the purpose for which it was collected:

• Account information: Retained while your account is active and may be kept for a specified period after closure to meet legal requirements.
• Financial transaction records: Retained for the period required to fulfill legal and regulatory obligations.
• Communication records: Retained for the period needed for customer support and dispute resolution.
• Log data: Retained for a limited period for security monitoring purposes.

Once the retention period ends, or upon your request, we securely delete or anonymize your information, except where retention is required to fulfill legal obligations.

Section 8

Your Rights & Choices

al99 believes users should have control over their own data. We provide you with the following rights:

To exercise these rights or for any questions, please contact our support team. al99 will always respond to your request as quickly as reasonably possible.

Section 9

Protection of Minors

al99 is operated for users aged 21 and above only. We do not knowingly collect personal information from or provide any services to anyone under the age of 21.

We follow age verification steps during the registration process. If we find that a person under the age of 21 has registered, that account and all associated information will be deleted immediately.

If you believe a minor has created an account on al99, please notify our support team immediately.

Section 10

Policy Changes & Updates

al99 may update this privacy policy from time to time. Changes may be made due to improvements to our services, changes in law, or changes in business practices.

For significant changes, we will notify you through the following means:

• Displaying a clear notice on our platform
• Sending a message to your registered mobile number
• Asking for your consent to the changes when you log in

Continuing to use our platform after the updated policy is published will be taken as your agreement to the updated policy. If you do not agree with the changes, please contact our support team to close your account and delete your information.