Responsible Gaming —
Stay Safe at al99
al99 believes that the enjoyment of entertainment should always be within control. Our responsible gaming tools are here to help you stay healthy and happy.
al99's Commitment to Responsible Play
Online gaming is an enjoyable form of entertainment — but only when it is enjoyed responsibly.
al99 always places the wellbeing and safety of its players as the highest priority. We believe gaming should be a form of entertainment — not a solution to life's problems. Before and while playing at al99, know that support is always by your side.
Our platform is for those aged 21 and above only. Registration or gameplay by minors on al99 is strictly prohibited. We follow age verification procedures strictly.
Important warning: Gaming does not solve financial problems. Never bet more than you can afford to lose. Gambling can create a risk of addiction.
Our Protection Tools
al99 provides players with several effective tools to keep your gaming experience safe.
Set Deposit Limits
You can set your own limit on how much you deposit each day, week, or month. Once a limit is set it takes effect immediately, and a 24-hour waiting period applies if you wish to increase it.
Time-Out Feature
If you feel you need a short break, use the time-out feature. You can temporarily suspend your account for anywhere from 1 day to 6 weeks. No bets or deposits can be made during this period.
Self-Exclusion
If you need a longer break, choose the self-exclusion option. Activating this feature will lock your account for an extended period. Email [email protected] and our team will assist you through the process.
Set Bet Limits
Set a limit on how much you bet in each session. This protects you from impulsive decisions and helps you enjoy entertainment within your budget.
Activity History
You can view your gaming history, deposit and withdrawal records at any time. Keeping track of your spending is an important part of responsible gaming.
24/7 Support
The al99 support team is by your side seven days a week, twenty-four hours a day. Reach us via live chat or at [email protected] — assistance is available in both Bengali and English.
Warning Signs of Problematic Gaming
Everyone's gaming experience is different. In some situations gaming can become a problem. If any of the following apply to your life, please seek help.
Remember: Seeking help is not a sign of weakness — it takes courage. The al99 support team always provides assistance with full confidentiality.
- Feeling a repeated urge to play in order to recover money lost on bets
- Hiding the amount you game from family or friends
- Feeling anxious or restless when unable to stop gaming
- Neglecting daily tasks, studies, or professional responsibilities
- Betting money meant for bills, food, or other essential expenses
- Taking out loans or borrowing money from others for gaming
- Feeling irritable or depressed when unable to play
- Planning to bet more in order to recover losses
Healthy Gaming Habits That Work
Following a few simple habits will keep your gaming at al99 entertaining and in control at all times.
Set your budget in advance
Decide how much you are willing to spend before you start playing. Do not exceed that limit — never use money set aside for your daily needs on bets.
Set a time limit
Allocate a specific amount of time for each session. Set an alarm or timer and stop playing when it goes off — whether you are winning or losing.
Do not make decisions based on emotion
Do not try to bet more out of anger or frustration after a loss. Avoid the mindset of "winning back lost money" — it leads to even greater losses.
Take breaks and stay balanced
Gaming is only a small part of life. Make sure you have plenty of time for family, friends, hobbies, and physical activity. Taking regular breaks is essential for mental health.
Age Verification & Minor Protection
Strict 21+ Age Limit
al99 is for those aged 21 and above only. Age verification is mandatory at registration. No minor is given access to the gaming platform, and any account found to contain false information will be closed.
Advice for Parents
Be vigilant to ensure that underage members of your family cannot access this platform. Use parental control software on devices and keep your login details private.
Never share your al99 account password with anyone else in your family. If you notice suspicious activity on al99, report it to [email protected].
Need Help? We Are Here
If you are facing a gaming problem, you are not alone — the al99 support team is always ready for you.
Live Chat
Speak with al99's trained support team via 24/7 live chat. They can assist you in Bengali and will handle your concerns with complete confidentiality.
Email Support
Write your concerns in detail and send them to [email protected]. Requests for deposit limits, self-exclusion, or account closure can also be made by email.
Remember: Gaming addiction is a mental health issue and seeking professional help for it is completely normal. For mental health services in Bangladesh, you can contact the national mental health helpline (Kaan Pete Roi: 01779-554391).
Frequently Asked Questions About Responsible Gaming
Play with enjoyment,
stay responsible
Welcome to the world of entertainment at al99 — enjoy gaming that is safe, controlled, and fun.